By: David Cottrell
David Cottrell shares 10 rules for putting your customers front and center in all that you do.
David offers great insights and tools for your clients that are looking for someone around the topic of Customer Service.
1.Treat your customer with respect. Your customer is a person, not an account number.
2.Follow through on your commitments.
3.Communicate with your customer about both the good and the bad.
4.Talk to your customer without interruption.
5.Answer your customer's questions quickly and get back to them when you say you will.
6.Provide alternatives when there is a problem.
7.Allow your customer to talk with someone in authority when there is a problem.
8.Clearly state what your customer should expect from you.
9.Be an expert about your products and services.
10.Be a customer advocate.
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